Since the launch of the "Building a Home for Love and Gratitude for Service Month" event in August last year, Marco Polo Tiles has received too many touching stories. Turn the emotion into the driving force for continuous progress, into a blazing heart of service, and continue the warmth of "building a home for love". Therefore, even if the winter is harsh, Marco Polo people everywhere are not afraid of wind and snow, and use practical actions to deliver "warm winter sunshine" to every customer's home.
On January 9, 2021, Hefei Marco Polo Ceramics launched the "Winter Warm Sun" warm-winter action. Sales consultants from each store formed a return visit team, uniformly wearing "Sincere Service 365" work clothes and shoe covers, and bringing flowers, fruits, and new year's goods. After waiting for gifts, especially deep New Year blessings, I started the return visit.
Each return visit team contacted the customer in advance and agreed on a time to visit. Whether it was a cold early morning, a snowy afternoon, or a cold and windy night, they always arrived at the customer's home on time and delivered the gift Delivered to customers.
At the same time, in addition to gifts and New Year greetings, members of the return visit team also provided tile maintenance services to customers on site, sharing interesting things about life, as well as the gains and touches of the past year. Bursts of laughter became the warmest "sunshine" in the cold winter.
Send flowers and gifts
On-site maintenance service
In addition to door-to-door visits, the return visit team also considered some customers who were unable to agree on a return visit time due to work. They expressed their feelings through phone calls, sending WeChat messages, etc., sent New Year blessings, and also The gifts were sent to the customers by express delivery.
Every return visit is filled with love and responsibility. During this process, the Hefei Marco Polo Tile return visit team not only gained many happy stories, but also received satisfied smiles from customers. Whether it’s the hot August or the cold end of the year, Marco Polo Tile’s sincere service 365 is always on the road, sending love to every customer.
Marco Polo Ceramics has been in the Hefei building ceramics market for 23 years, providing high-quality tiles and sincere services to thousands of families. At the end of the yearAt the beginning of the year, Hefei Marco Polo Tile City held a social gathering for new and old customers, inviting new and old customers to gather together to welcome the New Year and talk about a better life. So far, the Hefei Marco Polo Tile New and Old Customers Association has been held for 14 consecutive years, and has given back to more than 10,000 new and old customers.
From enthusiastic shopping guides and patient designers to an after-sales team that is always online and responds promptly, Hefei Marco Polo Ceramics strives to do every detail well and has gained the trust and recognition of countless customers. In the Marco Polo Ceramics "Building a Home for Love and Gratitude Service Month" event in August 2020, Hefei Marco Polo Ceramics was awarded the title of "Excellent Service Team".
Marco Polo Ceramics builds homes with love. While committed to building a better life with good bricks, it also adheres to the concept of "sincere service 365" to provide consumers with a better service experience. In the future, Marco Polo tiles will continue to accompany every consumer and witness every step of a better life.
